FAQs

The preferred way to request a service appointment is by submitting a request at www.eaglesentry.com/service. Forms are monitored in real-time and answered in the priority they are received. We strive to respond to all submissions within 24 hours. Emergency service requests get added to a standby list with a priority to accommodate situations where a system cannot be armed or silenced.

Service provided during normal business hours is billed at $150 per hour. After-hours emergency service is available at a rate of $225 per hour.

Yes. We request that a homeowner or adult is on-premises when our technicians are in your home your business. Payment is due at time of service.

We recommend also calling your internet service provider first to rule out outages. If there are no known issues and they cannot resolve the issue, submit a service request at www.eaglesentry.com/service.

Cancellations

Appointments cancelled with a notice of 24 hours or more will not be charged.

Appointments cancelled with less than 24 hours of notice will be required to pay a $75 cancellation fee.

No-Shows/Missed Appointments

Our technicians are required to wait for 15-minutes past the scheduled arrival window. If no one is available past the 15 minutes, the technician will notify our Client Experience Team and move on to their next scheduled appointment. All Missed Appointments will be charged a $150 No-Show Fee.

If a technician is running late/or is aware that they are arriving after the scheduled arrival window, then we will notify you with as much notice as possible.

Booking Appointments

If 2 or more no-show appointments occur, a $300 deposit is required prior to any future appointment being scheduled.

Assistance

If you have any questions concerning any of the information listed above, please contact us at 702.736.8880 or submit a service request by clicking here

Warranty Appointments

All Eagle Sentry labor is under warranty for 1 year (The 1-year time stamp begins the date that the service is completed). Note: A new warranty does not begin once equipment is classified as “out of warranty”.

All Equipment purchased through Eagle Sentry is subject to the manufacturer's warranty.

• Eagle Sentry will file the warranty claim for you.
• All labor conducted during a manufacturer's warranty claim is considered billable.

Billable Appointments

If your Eagle Sentry equipment is out of our 1-year (365 day) warranty, then the scheduled appointment will be classified as billable. This means that the standard hourly rate of $150 per hour will apply, as well as the cost of equipment purchased.

Assistance

If you have any questions concerning any of the information listed above, please contact us at 702.736.8880 or submit a service request by clicking here

Eagle Sentry can install, programming, and remotely manage enterprise-grade network systems; however, a local Internet service provider is still required.

Our recommendations for ISP are Cox Communications, CenturyLink, or StarLink.

There are several solutions to connecting and streamlining your experience across multiple properties. Both our Performance and Protection departments have similar apps that can be deployed for multiple properties.

Yes! If you are interested in our services, a design consultant will come to your property and provide an estimate free of charge.

Typically, you should hear a response anywhere between 24-48 hours. But you may hear back as soon as the same day you request a consultation.

Clients can choose from our silver, gold, and platinum monitoring plans. For details and pricing, click here.

We charge a 50% deposit on all protection and performance installations. The 50% deposit guarantees you an actual date for installation. This also pays for the cost of some of the equipment going towards your installation.

To pay an outstanding bill, call 702-736-8880. For ease of use, we offer autopay for all monitored accounts (billed quarterly).

We accept credit cards, cash, and checks.

You must call 702-736-8880 during normal business hours to update your card over the phone with one of our representatives.

Billable Appointments

If your Eagle Sentry equipment is out of our 1-year (365 day) warranty, then the scheduled appointment will be classified as billable. This means that the standard hourly rate of $150 per hour will apply, as well as the cost of equipment purchased.

Payment Due Dates

All billable appointment costs are due at the end of your scheduled appointment. If payment cannot be received at that time, an invoice will be sent via email. (All invoices are due upon receipt).

If a payment is not received within 30 days of your appointment being completed, your invoice will be forwarded to our collections department.

Mailing Payment

If payment is being mailed, please mail it to 3595 E Patrick Lane STE 1200 Las Vegas NV 89120. ATTN: Finance Team. Please also reference the invoice number on your check.

Assistance

If you have any questions concerning any of the information listed above, please contact us at 702.736.8880 or submit a service request by clicking here

Our contracts have a standard term of 36 months or 3 years.

Yes. There is an early termination penalty that must be paid prior to cancellation. The early termination penalty is 80% of the term left over. Example - If you have 20 months left on your contract, you will be charged 80% of the dollar amount total of 20 months. Each contract amount will differ based on the monitoring plan.

We cannot accept cancellation requests prior to 60 days of the monitoring contract’s finalized term.

Eagle Sentry must be notified, in writing or verbally, at least 30 days prior to your contract renewal. A cancellation form will be sent to you. We are unable to cancel any contracts without a physical signature. If intent to cancel is provided after the 30-day grace period, a late termination penalty is assessed. The penalty varies based on monitoring plan.

Yes! Eagle Sentry’s contract terms require every contract to be set on auto renewal. This is primarily for a client's security and peace of mind. The last thing we want you to deal with is forgetting your contract end date and your home/business being compromised without monitoring.

Yes! We have partnered with the best in the industry to provide state-of-the-art monitoring and response. All accounts are monitored by Rapid Response and include guard services provided by Green Valley Security.

To view our response protocols based on plan, click here.

At this time, we do not offer Fire Sprinkler Water Valve monitoring for any properties located in Henderson NV. 

For customers that are interested in a Fire Sprinkler Water Valve device, they must self monitor the device. The device will report to our central station as a fire advisory signal which would alert the central station and the central station would then notify the homeowner via phone call. Note: The central station will NOT dispatch the fire department.

As for homeowners insurance, our alarm monitoring certificate does not include Fire Sprinkler Water Valve monitoring.