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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  - To allow us to better service you in responding to your customer service requests.
  - To send periodic emails regarding your order or other products and services.
  - To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

We do not use an SSL certificate

  - We do not need an SSL because:
We never ask for sensitive personal like credit card numbers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  - Understand and save user's preferences for future visits.
  - Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  - On our Privacy Policy Page

Can change your personal information:

  - By emailing us
  - By calling us
  - By chatting with us or by sending us a support ticket

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

  - Other

Within 90 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  - Send information, respond to inquiries, and/or other requests or questions
  - Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  - Not use false or misleading subjects or email addresses.
  - Identify the message as an advertisement in some reasonable way.
  - Include the physical address of our business or site headquarters. 
  - Monitor third-party email marketing services for compliance, if one is used.
  - Honor opt-out/unsubscribe requests quickly.
  - Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  - Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

One Firefly, LLC
5400 S University Dr #215B
Davie, Florida 33328

3595 E. Patrick Lane
Ste. #1200
Las Vegas, NV 89120
(702) 736-8880
Contractors License: 0042097

Eagle Sentry

Is rated 4.69 out of 5 from a total of 86 reviews

Barry Connally

"Daniel did a great job. I had three issues that needed addressing and he doggedly took care of each in turn. Thank you!"

2025-05-23

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Diane Prater-Kelly

"It was a pleasure to have Daniel service my Alarm issue today! So professional and courteous and explained the problem to me as he fixed it!"

2025-05-23

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Paul Nissen

"Mark was extremely helpful, polite, friendly, timely, thorough and quick.
A pleasure."

2025-05-16

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Marla Stafford

"Daniel is the best! Always ask for him! He is also nice!!!!"

2025-05-10

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Alexis

"Daniel M. did a fantastic job or resolving our issues and answering all our questions. Very professional and knowledgeable. Thank you!"

2025-05-07

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Paul Shepherd

"Daniel came out and moved my camera fast and efficient! Thanks so much for the great service, as always"

2025-05-06

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Trinity Kretz

"George and Koskani are just the best, along with our tech support rep, Chris. The team has been great with determining the issue and staying in touch while experiencing delays awaiting parts..."

2025-02-10

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hyo kim

"Francisco and Jorge from shades department, they did an excellent job and always helped me by answering all my questions and were very friendly to me.. they did an amazing job im very happy"

2025-02-01

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Jael Vasquez

"Jorge Fajardo
Francisco G
Are amazing very clean very efficient respectful on time to start the jobs and to finish it I do recommend Jorge and Francisco for this job please give them a raise..."

2025-02-01

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Jacob Botha

"Koskani was great, he programmed our blinds and it’s working perfectly now.

Thank you!"

2025-01-25

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David Evans

"Amazing job and they left the site looking just as clean as when they arrived. Would highly recommend Juan and Brayan to work on your home. The picture I attached, they said they could move ..."

2025-01-25

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Ugur Guner

"Everything that Eagle Sentry installed in our new house is fantastic. Sean G was extremely helpful in deciding what we needed and followed up promptly with anything that needed to be tweaked..."

2025-01-24

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Eric Conner

"Always a great experience with Eagle Sentry, in two different houses now. Top tier when it comes to home automation.

Koskani especially excellent when it comes to lighting and overall servi..."

2025-01-24

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Mark Uhlrich

"Daniel did an excellent job."

2025-01-23

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dawn coyle

"George was fantastic! He solved all of my issues I had in one visit. Thank you!!!"

2025-01-23

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Jameson Chan

"Daniel arrived promptly within the arrival window scheduled. He was courteous, knowledgeable wore shoe covers and was informative of our alarm system."

2025-01-16

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Claudia Wang

"I had an excellent experience with Daniel when he came to fix my alarm system. He arrived on time, diagnosed the issue, and had it fixed quickly. What really stood out to me was Daniel’s pro..."

2025-01-16

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Dionne Jones

"Daniel M came out and fixed the short delays that were causing the false alarms. He was patient and explained what needed to be done and ensure all sensors were in working order."

2025-01-15

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R Goossens

"Koskami from EagleSentry did a wonderful and quick job hooking up our newly installed chandelier to the Savant system. He also patiently listened to our questions for the next LED project we..."

2025-01-15

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John Balelo

"Worked with Daniel. Excellent!"

2025-01-14

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Rajesh Bandaru

"Eagle Sentry is best in class. Can’t say enough great things about their technicians - in particular Daniel and Mark. They were extremely professional and made sure all of our questions an..."

2025-01-12

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Lee A. Siefert

"Daniel,great service"

2025-01-11

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Charles Coons

"Robert Arenas was great and resolved all our tech issues. Highly recommended."

2025-01-09

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Dennis Mack

"Daniel

Daniel was here on time and really helped us with the alarm system issues and provided instructions on how to operate the system. He was extremely knowledgeable and helpful. Thank yo..."

2025-01-08

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Lawrence Kleier

"What a wonderful experience working with Hector. I would request him on all my jobs!"

2025-01-04

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Ashley Dowling

"AJ Martin came out to look at the possibility of something I wanted to do at my home. He helped me assess all different avenues and even made sure that the equipment installed would follow H..."

2025-01-03

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Jim Fassio

"Eagle Century should be very proud of the employee they have by the name of Koskani Montoya. He is a true asset to the company, has great follow through and is very knowledgeable of the ligh..."

2024-12-28

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Ronald Simms

"Mark, was very Knowledgeable & Professional while performing his job on our alarm system....Thank you, Mark ( A )"

2024-12-24

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Martha Janet

"Daniel was very helpful and knowledgeable. Answered all of our questions."

2024-12-21

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Henry Lee

"Jorge did an excellent job repairing my blinds, very friendly, helpful and efficient. Thanks"

2024-12-20

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Cheryl WIDDIS

"Eagle Sentry is an absolutely fantastic company especially Koskani who we have seen many times to help with our Home Security, Lighting, Shades and much more! The Smart Home System is really..."

2024-12-18

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A. Novotny

"Shaun is a great tech. I always appreciate his hard work and dedication to great service when working on our Savant products."

2024-12-18

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Rachel

"My family and I just moved cross country to Nevada, which is already incredibly overwhelming, and Eagle Sentry really made the transition super smooth. I have to give a shoutout to Robert, J..."

2024-08-19

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Robert James

"Yes, I have been with ES for quite some time. I have had occasional issues with Crestron home automation, but ES has always been quick to respond. They don't markup things like TV and audio ..."

2024-05-19

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Najum Anwar

"Our house is in Seven Hills area and the cell reception is awful. To make it worse, wifi calling had always failed me because we could not get reliable wifi in the house with Cox and utilizi..."

2024-04-19

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Tom H

"Overall I had a very good experience with this company. The original install started off slow but then everything turned around and we had a good experience.

The installers are professional..."

2023-09-19

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Phil Blancett

"I just read another users review. I can vouch for Eagle Sentry and their Lutron expertise. The problem with Lutron I would guess is their supply chain. But as far as knowledge of the syst..."

2023-09-19

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Gary Barfield

"Jose Hernandez was a delight. He performed fast, efficient, and courteous. I could not be more pleased."

2023-09-19

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Varita King

"We would like to thank Eagle Sentry, especially Juan, Roy, John, and Moses, for providing excellent customer service on the purchasing, installation, and servicing of our Lutron motorized sh..."

2022-09-19

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Francine U

"Today, George completed a striker plate installation. He came into the office to explain that a striker plate for another door with a key fob system was loose. He tightened and added additio..."

2022-09-19

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Drew Glover

"James Moulton from Eagle Sentry got us set up with our system in our new home. He was extremely friendly, showed up on time, was in and out quickly, and gave a very user-friendly tutorial on..."

2021-09-19

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Christy Decker

"Alex was so good and efficient. I didn’t even know I had a problem with my alarm system, until Eagle called and offered to send a technician over. I really appreciate how they take care of u..."

2020-09-19

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Joanna Piette Raznick

"Alex was AWESOME! Arrived on time, explained everything in detail and made the repair on the spot. We love Eagle Sentry!"

2020-09-19

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Richard Mays

"Rusty Pena recently serviced my gate monitoring system and replaced the camera for me. I had need to have him return a few days later for a follow up. Both visits were done professionally...."

2020-09-19

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James

"Eagle Sentry is great!! James Moulton is very helpful and found the issue in my alarm system. He went the extra mile to explain everything and made sure I was comfortable doing what I need b..."

2020-09-19

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Kimberly Aragon

"James was extremely helpful in setting up my alarm system. He was extremely patient and eager to answer any questions I had. He was trustworthy and explained every step of the process. I rea..."

2020-09-19

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Pete Triggiani

"Great company, sincerely concerned about business vs canned ADT sales"

2020-09-19

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Robert James

"These guys are great! Eagle Sentry (thank you Shaun!) are always there for us especially when our smart house is not always acting smart. They problem solve and figure out what’s going on an..."

2020-09-19

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Allan Atkinson

"Shaun Hamilton is just extraordinary. His in-depth knowledge and understanding of network issues and how to resolve them is great. At the same time, he is friendly and patient, yet professi..."

2020-09-19

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Karen Brizzie

"Had some issue with my entire home automation system, so I called Eagle Sentry and was super glad I called them first! Very next day I was greeted by William from Eagle Sentry, He explained ..."

2020-09-19

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De Br

"The entire crew at Eagle Sentry are absolutely fabulous! I've had them out a few times. Even had a situation happen that shows the true test of how a company handles something like that and ..."

2020-09-19

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Eric Vordahl

"Trent, aka "the boss" reacted to my brother's and my loss of our older brother, last summer, by putting us on his calendar immediately since we flew back home (WA) the next day. He sent Jos..."

2020-09-19

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Brigette Kelly-Kirvin

"George Roche did a fantastic job today diagnosing our system's problems. George is so courteous and knowledgeable. Thank you George!"

2020-09-19

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Research Rick

"James did our installation today and did a fantastic job! Very impressed with the system and with his expertise. He spent all the time we needed to explain how to use it too. Great job!"

2020-09-19

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Debra June

"James Moulton took on a retrofit that was very involved. In the end, everything worked perfectly. Exactly why we have been using Eagle Sentry for years!"

2020-09-19

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thomas gibson

"James Moulton and George Roche were quick and explained everything completely. Very professional and clean."

2020-09-19

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Mamma Me

"I have the best experience w james Moulton"

2020-09-19

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Leon Harris

"Eagle Sentry has been taking care of my surveillance and home AV needs for a couple years now, and can not say enough how pleased we are with their service and professionalism. Just recently..."

2019-09-19

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Andy Ebon

"Jose provided great service. Encountered one technical problem, went back to the shop and replaced the hardware. Everything is working well."

2019-09-19

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Rickey Campbell

"First of all I would like to say thank you and second I would like to say that you have an excellent technician you have someone that represent your company in a way that I have failed to se..."

2019-09-19

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James Vance

"Great service and very thorough! The latest technology to keep you and your family safe."

2018-09-19

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David Holstein

"Extensive array of home surveillance and home automation services. Technician who set up our system was competent and very knowledgeable."

2018-09-19

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Joshua Ryan

"The technician was very informative and professional. I feel a lot more safe knowing Eagle Sentry gave me all the information I need to know about my alarm system."

2018-09-19

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Mark Halasi

"These guys are great. They have done everything on our home security systems over the years, and we always get the same great reliable service. Thank you!"

2018-09-19

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Kenny O'Connell

"Great customer service, and very helpful and knowledgeable regarding our systems!!!"

2018-09-19

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The D

"Aaron pope is amazing must ask for him"

2018-09-19

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Laurelle Simmons

"Awesome company! Great experience, I would recommend them to anyone!

The technicians were extremely knowledgable and my overall experience with Eagle Sentry was excellent."

2017-09-19

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Ronde Thompson

"We had an amazing experience with Eagle Sentry! My husband and I were in search of a company that could hang our TV above our fireplace, we were told by other companies it was not going to ..."

2017-09-19

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