Privacy Policy

Eagle Sentry (“Eagle Sentry,” “Sound & Secure, Inc.,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at www.eaglesentry.com and to communications between you and Eagle Sentry, including phone calls, email, and text (SMS/MMS) messages.

Information We Collect

We collect information you provide directly to us — such as your name, home or business address, email address, and phone number — when you request a quote, schedule service, sign an agreement, contact us, or otherwise communicate with us. We also automatically collect basic usage data (such as pages visited and device information) when you use our website, in order to operate and improve our services.

How We Use Your Information

We use your information to provide, coordinate, and improve our security and smart-home services; to respond to your inquiries; to schedule and confirm appointments; to send service updates and proposals; to process payments; and to comply with legal obligations. We do not sell your personal information.

Text Messaging (SMS/MMS) Terms

Eagle Sentry offers text messaging so we can communicate with customers about service — for example, appointment confirmations, dispatch and technician updates, and sharing service proposal links. By providing your mobile phone number to Eagle Sentry (by phone, in person, on our website, or on a signed service or monitoring agreement), you consent to receive service-related text messages from us at that number.

• We do not share or sell your mobile number. Mobile information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties.
• Message frequency varies. You will typically receive messages only in connection with an active service request, appointment, or proposal. Message frequency depends on your interactions with us.
• Message and data rates may apply. Standard message and data rates from your mobile carrier may apply to any messages you send or receive.
• Opt out at any time. Reply STOP to any message to unsubscribe. After you send STOP, we will send a one-time confirmation and will not send further texts unless you opt back in.
• Need help? Reply HELP to any message, or contact us at (702) 736-8880.

Carriers are not liable for delayed or undelivered messages. Full details are in our SMS Terms & Conditions.

How We Share Information

We share information only as needed to operate our business — for example, with trusted service providers who help us schedule work, process payments, or deliver messages on our behalf, and only to the extent necessary to perform those services. We may also disclose information when required by law. As stated above, we never share or sell your mobile phone number or SMS consent to third parties for their marketing.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it to serve you.

Your Choices

You may update your contact information or ask us to stop contacting you at any time. To opt out of text messages, reply STOP. To opt out of marketing emails, use the unsubscribe link or contact us. You may request access to or deletion of your personal information by contacting us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our services after a change indicates your acceptance of the updated policy.

Contact Us

Eagle Sentry (Sound & Secure, Inc.)
3595 East Patrick Lane, Las Vegas, NV
Phone: (702) 736-8880
Web: eaglesentry.com/contact