Privacy Policy
Last updated: September 30, 2026
Eagle Sentry (“Eagle Sentry,” “Sound & Secure, Inc.,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at www.eaglesentry.com and to communications between you and Eagle Sentry, including phone calls, email, and text (SMS/MMS) messages.
Information We Collect
We collect information you provide directly to us — such as your name, home or business address, email address, and phone number — when you request a quote, schedule service, sign an agreement, contact us, or otherwise communicate with us. Our hosting providers process connection and security information to operate the website. Optional website measurement is described below under Website analytics and choices.
When you send us a request through our contact form or chat, we record how you reached our website (for example, a Google search, an AI assistant like ChatGPT, an ad, a QR code, or a link from another site) and the first page you viewed, so we know which outreach works. This stays in our own records, is not sent to Google or advertisers, and is not collected if you have opted out of analytics or your browser sends Global Privacy Control.
How We Use Your Information
We use your information to provide, coordinate, and improve our security and smart-home services; to respond to your inquiries; to schedule and confirm appointments; to send service updates and proposals; to process payments; and to comply with legal obligations. We do not sell your personal information.
Website analytics and choices
We use limited optional website analytics to understand which pages and contact options are useful. When this feature is available, analytics is on by default only when our location checks place your visit in Nevada, United States, and our privacy checks allow it. Elsewhere, or when we cannot reliably determine the applicable region, this feature remains off. We do not display an automatic consent popup.
When enabled, our website sends page categories and selected actions, such as a phone-link click, button click or successful contact-form response, to our own server. We use Cloudflare to manage permission and relay these limited events to Google Analytics 4. Google receives a randomly generated reporting identifier, a session identifier, the event type and a generalized page address and title. We do not include your name, email, telephone number, street address, form or chat contents, browser IP address, full browsing URL, search parameters or referrer in these analytics messages. A phone-link click does not tell us whether a call was completed.
We do not load Google's analytics software in your browser for this feature. We do use first-party cookies and browser storage to manage authorization and remember choices. The reporting identifier is short-lived and is not linked to our customer records or used to track you across other websites. These records are pseudonymous, not anonymous. We do not use this feature for advertising, sell its information, or share it for cross-context behavioral advertising. It produces limited reports, not a complete record of visits or returning visitors.
You can turn optional analytics off using Analytics choices in the footer. We also treat Global Privacy Control as a request to turn this feature off, even if you previously allowed it. Calls, forms and chat work either way. Rejection stops new events from this page immediately. Once our server records the rejection, it stops new analytics transmissions for that authorization. Transmissions already started cannot be recalled, and rejecting does not automatically erase information already received by Google. We retry an unconfirmed server rejection while keeping local collection off.
We remember your choice in this browser until you change it or clear site storage; choices may not carry to another browser or device. Authorization and its reporting identity last no more than one hour. We schedule associated active Cloudflare control records for cleanup at their seven-day deadline after authorization expires or rejection is recorded. Cancellation records are scheduled seven days after cancellation is recorded. Provider outages may delay cleanup; expired authorization cannot be used to resume measurement. This cleanup does not promise erasure from provider backups or security logs. Google's event- and user-level analytics retention is configured to two months, without renewal for new activity; changes to that setting may take 24 hours to take effect and aggregated reports may remain longer. Our hosting providers also process connection and security information to operate the website, separately from these analytics messages. These analytics retention periods do not describe hosting security logs or other services such as chat and voice.
To request access, correction or deletion, or submit a Nevada request not to sell covered information, use eaglesentry.com/contact and identify your request as a privacy request. We may need information to verify an applicable rights request; you do not need to identify yourself to turn optional analytics off. You can also use the phone and contact details below.
Text Messaging (SMS/MMS) Terms
Eagle Sentry offers text messaging so we can communicate with customers about service — for example, appointment confirmations, dispatch and technician updates, and sharing service proposal links. By providing your mobile phone number to Eagle Sentry (by phone, in person, on our website, or on a signed service or monitoring agreement), you consent to receive service-related text messages from us at that number.
- We do not share or sell your mobile number. Mobile information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties.
- Message frequency varies. You will typically receive messages only in connection with an active service request, appointment, or proposal. Message frequency depends on your interactions with us.
- Message and data rates may apply. Standard message and data rates from your mobile carrier may apply to any messages you send or receive.
- Opt out at any time. Reply STOP to any message to unsubscribe. After you send STOP, we will send a one-time confirmation and will not send further texts unless you opt back in.
- Need help? Reply HELP to any message, or contact us at (702) 736-8880.
Carriers are not liable for delayed or undelivered messages. Full details are in our SMS Terms & Conditions.
How We Share Information
We share information only as needed to operate our business — for example, with trusted service providers who help us schedule work, process payments, or deliver messages on our behalf, and only to the extent necessary to perform those services. We may also disclose information when required by law. As stated above, we never share or sell your mobile phone number or SMS consent to third parties for their marketing.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it to serve you.
Your Choices
You may update your contact information or ask us to stop contacting you at any time. To opt out of text messages, reply STOP. To opt out of marketing emails, use the unsubscribe link or contact us. You may request access to or deletion of your personal information by contacting us using the details below.
Changes to This Policy
We publish material privacy-notice changes on this page and update the effective date. Where required, we will provide additional notice or seek your permission before applying a change. Continued browsing is not treated as consent to optional analytics.
Contact Us
Eagle Sentry (Sound & Secure, Inc.)
3595 East Patrick Lane, Las Vegas, NV
Phone: (702) 736-8880
Web: eaglesentry.com/contact